Returns & Refund Policy

By placing an order through Brace Professionals you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.  DO NOT Ship returns to our office address on website. You will receive our returns warehouse address from our customer service team. You will not be refunded if your item is shipped to the office address. 

1. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. See Exclusions below in regards to discounted items.

2. RETURN PROCESS

To start a return, you can contact us at support@braceprofessionals.com

or call us at +1 855-643-1087. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. DAMAGED, WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our e-mail.

4. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at

support@braceprofessionals.com or call us at +1 855-643-1087

5. RESTOCKING FEE

We do not charge a restocking fee on returns.

6. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 

7. EXCLUSIONS

Any order that is discounted, on sale, on special offer or bought with a discount cannot be refunded or exchanged. We still allow for a store credit on discounted, sale and special offer orders.

8. CANCELLATIONS 

See our shipping policy page for details. There are no cancellations. All Sales are Final 

9. DISCOUNT CODES

The Customer is responsible for entering all discount or promo codes and to make sure that they have been applied. We cannot retroactively apply discount codes after an order is processed. 

 

Customer Support

Email Us: support@braceprofessionals.com

Call Us: +1 855-643-1087

Hours of Operation:

08:00 - 17:00